Welcome to Umrah Taxi Service. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully before making a booking.
Service Overview
Umrah Taxi Service provides private transportation services for pilgrims traveling between Makkah, Madinah, Jeddah, Taif, and other مناطق in Saudi Arabia.
Our services include airport transfers, intercity travel, and ziyarat trips.
Booking Policy
- Bookings can be made through WhatsApp, phone call, or our website
- Customers must provide accurate details including pickup location, drop-off location, date, time, and number of passengers
- Once booking details are confirmed, we will arrange the vehicle and driver accordingly
We recommend booking in advance, especially during peak Umrah seasons.
Payment Terms
Payment Methods
We offer flexible payment options based on customer convenience:
- Cash payment to the driver after completing the ride
- Bank transfer to our company account (before or after the ride, as agreed)
Important Notes
- Currently, we do not offer online payment through our website
- If a customer prefers online payment, they can request our company bank account details and complete the transfer directly
- Payment timing (before or after the ride) may vary depending on mutual agreement
Pricing Policy
- Prices are shared and agreed upon before confirming the booking
- Pricing may vary depending on distance, vehicle type, number of passengers, and travel timing
- There are no hidden charges once the fare is confirmed
Cancellation Policy
- Customers are requested to inform us as early as possible in case of cancellation
- Last-minute cancellations may affect future booking priority
- In case of driver dispatch or confirmed scheduling, cancellation charges may apply depending on the situation
Delays and Responsibilities
- We aim to provide timely service, but delays may occur due to traffic, weather, or unforeseen circumstances
- Customers are responsible for providing correct pickup details and being available on time
- We are not responsible for delays caused by incorrect information provided by the customer
Luggage and Passenger Responsibility
- Customers must inform us in advance about extra luggage or special requirements
- The number of passengers should match the vehicle capacity agreed at the time of booking
- Any damage caused to the vehicle by passengers may result in additional charges
Driver and Service Conduct
- Our drivers are professional and experienced
- Customers are expected to treat drivers with respect
- Misconduct or inappropriate behavior may result in service refusal
Third-Party Factors
We are not responsible for:
- Road closures or traffic conditions
- Flight delays or changes (although we try to accommodate them)
- Government restrictions or unforeseen events
Service Availability
- Our service is available 24/7, but availability may vary during peak periods
- Advance booking is recommended to ensure availability
Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Updated terms will be published on this page.
Contact Information
If you have any questions regarding these Terms and Conditions, please contact us.
